Cancellation, Returns & Refund Policy – Odra

At Odra, every product is crafted with care, intention, and respect for the skin. Please review our Cancellation, Returns & Refund Policy below.

Order Cancellation

If you wish to cancel an order, please contact us at odraorganics@gmail.com as soon as possible after placing it.

Cancellation Eligibility

• Orders can be cancelled only before they have been dispatched.
• Once an order has been shipped, cancellation requests cannot be accommodated.
• Approved cancellations for prepaid orders will be refunded to the original payment method.

Refunds for cancelled orders are generally processed within 5–7 business days, depending on banking timelines.

Returns, Replacements & Refunds

Your trust matters to us, and we stand behind the quality of our products.

You may be eligible for a replacement or refund under the following circumstances:

Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A leaking or broken product
• An incorrect item
• A product that appears defective due to manufacturing issues

Please contact us within 48 hours of delivery at odraorganics@gmail.com.

To help us evaluate the issue, kindly provide:

• Your order number
• Clear photographs of the product and packaging
• An unboxing video wherever possible

Once verified, we will arrange a replacement or issue a full refund, depending on product availability and your preference.

Skin Suitability Guarantee

At Odra, we understand that every skin type is unique.

If a product causes irritation, discomfort, or does not suit your skin despite being used as directed, you may contact our customer care team within 14 days of receiving the product.

To evaluate the request, we may ask for:

• Order details
• Product photographs
• A brief description of your experience
• Supporting images (if applicable)

Upon review and approval, Odra may provide a refund, store credit, or replacement at its discretion.

This policy is intended to support genuine customer concerns and may be limited to first-time purchases of a product.

Non-Returnable Situations

Returns or refunds may not be approved in the following cases:

• Requests made beyond the specified reporting period.
• Products that have been intentionally damaged or misused.
• Products purchased through unauthorized sellers or third-party marketplaces not approved by Odra.
• Normal variations in individual skincare results that do not involve irritation, adverse reaction, or product defect.

Refund Processing

Once a refund request is approved, the refund will be processed to the original payment method used during purchase.

Refunds are generally completed within 5–7 business days, although actual credit timelines may vary depending on your bank or payment provider.

Need Assistance?

If you have any questions regarding returns, refunds, or your skincare experience, we're here to help.

Email: odraorganics@gmail.com